If you are unsure about a transaction that has appeared on your statement then you can:
Option 1: Call us on 0800 658 044 and we'll work through the issue with you.
Option 2: Complete the Customer Dispute form (PDF, 81kb). Please also send a copy of any relevant documentation. Once we receive your completed form we will investigate the transaction on your behalf.
Please refer to the Terms and Conditions (PDF, 904kb) for further information on disputing transactions.
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