Complaints - Contact us

Complaints

ANZ is committed to improving the service we offer to you. If we make a mistake, or our service doesn't meet your expectations, we want to know.

At ANZ we will treat your complaint as our own and therefore our aim is to resolve the matter at your first point of contact.

If we are unable to resolve your concern immediately, we will investigate the matter and aim to resolve it within 10 working days.

You can ask ANZ's Customer Relations team to review the steps taken to resolve your complaint if you are not satisfied with the outcome. Customer Relations are experienced in dealing with difficult or complex complaints.

Address	Contact numbers	Further information
ANZ Customer Relations, Private Bag 92210, Auckland, New Zealand	0800 560 555 Fax: (09) 374 4580	Lodge a complaint

Further assistance

If you remain dissatisfied with the steps taken by ANZ to resolve your complaint, or with the result of our investigation, you can seek assistance from the Banking Ombudsman.

Address	Contact numbers	Further information
PO Box 10573, The Terrace, Wellington 6000, New Zealand	0800 805 950 Fax: (04) 471 0548 Intl: +64 4 471 0006	Banking Ombudsman website