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There have been isolated reports of some New Zealand card holders being told by merchants in the UK and Europe that if they do not have a 'chip and PIN' or 'smart' card, they will not be able to use their credit cards.
ANZ would like to reassure cardholders that they should not be turned away by UK and European merchants because they are not transacting with a chip and PIN' or 'smart' card.
In the UK, almost all magnetic strip cards have been upgraded to 'chip and PIN' or 'smart' cards. While UK 'chip and PIN' cardholders have been required to use the PIN on their card since 14 February 2006, overseas cardholders are not affected and can still sign for purchases when using non-chip and PIN cards.
If you find that a retailer is not willing to accept your card, you should urge them to insert the card into the terminal. The terminal will read the card and will instruct the retailer to ask for your signature.
If you have problems with merchants refusing to accept your credit card, please let us know: within New Zealand or from overseas .
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